Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.
Return shipping costs are the responsibility of the customer.
Once the returned item has been received, your return will be processed and your refund will be issued automatically.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, takes physical possession of the last item in your order. If your order is delivered over multiple shipments, the 14-day period begins from the day you receive the last item.
How to Exercise Your Right of Withdrawal
You can submit a return or cancellation request directly through your customer account:
- Log in to your customer account on our store
- Go to your order history and select the relevant order
- Click Request a return or Cancel order (if the order has not yet been fulfilled)
- Select the items, provide a reason, and submit your request
We will process your request and notify you by email.
Refunds
Once we receive and inspect the returned items, we will issue a full refund to your original payment method within 14 days. You will be notified by email when your refund has been processed.
Return Shipping
Return shipping costs are the responsibility of the customer.
Exceptions
The right of withdrawal does not apply to custom/personalised items.