Shipping policy

Shipping Policy

At Editoriale Posters, every poster is made to order and professionally printed using high-quality archival materials. Because each piece is produced especially for you, please allow time for both production and delivery.

Order Processing

Orders are usually prepared for production shortly after purchase. Please review your shipping address and selected size carefully before completing your order.

Once an order has entered production, we may not be able to change or cancel it.

Production Times

Most posters are produced within:

United States: 2–5 business days
International locations: approximately 2–7 business days

Production times may be slightly longer during holidays, sales, or periods of unusually high demand.

Business days do not include weekends or public holidays.

Estimated Shipping Times

Once your order has been produced and dispatched, estimated delivery times are:

United States: 1–8 business days
International destinations: 5–20 business days

These delivery estimates are not guaranteed. Delays may occasionally occur because of customs processing, local postal services, severe weather, carrier disruptions, or other circumstances outside our control.

Production time and shipping time are calculated separately.

Tracking Information

When tracking is available, you will receive a shipping confirmation email containing your tracking details once your order has been dispatched.

Tracking information may take up to 48 hours to update after the shipping label has been created.

Some international shipments may provide limited tracking after the parcel enters the destination country.

Packaging

Unframed posters are carefully rolled and protected with a sleeve and thin protective paper before being placed inside sturdy, recyclable shipping packaging.

Frames are not included unless clearly stated on the product page.

Depending on the items ordered, products may be fulfilled by different production facilities and arrive in separate packages.

Multiple-Item Orders

When several posters are ordered together, they may be shipped separately. This can happen when different sizes, formats, or products are produced at different fulfilment locations.

You will not be charged additional shipping fees because an order is divided into multiple shipments beyond the amount displayed during checkout.

Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address.

Editoriale Posters is not responsible for orders delayed, returned, or lost because of an incorrect or incomplete address provided during checkout.

Please contact us as soon as possible if you notice an address error. We will do our best to help, but changes cannot be guaranteed after production has started.

If a parcel is returned because of an incorrect address, refused delivery, or failure to collect it, additional production and shipping charges may apply before the order can be sent again.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless these charges are collected during checkout, they are the responsibility of the customer. Editoriale Posters does not control these fees and cannot predict their amount.

Customs processing may also extend the estimated delivery time.

Delayed Shipments

Carrier tracking may occasionally stop updating for several days while a parcel is moving between distribution centres or countries.

If your order has not arrived after the estimated delivery period, please contact us with your order number. We will review the tracking information and assist you with the next steps.

Lost Packages

A shipment will not be considered lost while it is still showing active tracking updates or remains within the carrier’s estimated delivery period.

If tracking indicates that a parcel may be lost, please contact us promptly. We will investigate the shipment with the fulfilment provider or carrier and determine the appropriate resolution.

Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, please:

Check around the delivery location, entrance, mailbox, reception area, garage, or other safe places.
Ask members of your household, neighbours, building reception, or property manager.
Contact the delivery carrier or local post office using the tracking number.

Please contact us if the parcel still cannot be located. We will help review the available delivery information, although we cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered to the address provided.